01
Who forResearch
The first job is to decide which specific person the website is for: what role they hold, what problem they have and what they search for. “Companies in our industry” doesn't count as an answer.
Before anything gets written, we define the target customer through market research. It comes down to four questions: who has the problem you solve, who makes and signs off the purchase, what that person searches for before buying, and in which market and language they search. The answers to those four govern everything that follows: which pages exist, what they're called and which words they're written in.